Shipping policy

Last Updated: October 25, 2026

At Slumberelle, we understand that receiving your bedding and bedroom essentials on time is an important part of your shopping experience.

We are committed to providing a reliable, transparent, and convenient shipping experience for every customer.

This Shipping Policy explains our order processing procedures, shipping methods, estimated delivery times, shipping charges, tracking information, and how we handle delivery-related concerns.

1. Shipping Destinations

Slumberelle currently offers shipping to eligible addresses within the United States.

Shipping availability may vary depending on the destination, product availability, carrier coverage, and applicable delivery restrictions.

Certain locations, including Alaska, Hawaii, Puerto Rico, US territories, and APO/FPO addresses, may have different shipping options or may not be eligible for delivery.

Available shipping methods and charges will be displayed during checkout.

We currently do not guarantee international shipping availability unless an international destination is specifically supported at checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Order processing includes:

  • Payment verification

  • Inventory confirmation

  • Order preparation

  • Packaging

  • Coordination with our fulfillment and shipping partners

Business days are Monday through Friday, excluding applicable US public holidays.

Orders placed during weekends or holidays will generally begin processing on the next business day.

During promotional events, peak shopping periods, or periods of unusually high order volume, processing may take longer.

If a significant processing delay occurs, we will make reasonable efforts to notify affected customers.

3. Estimated Shipping & Delivery Times

Once an order has been processed and dispatched, estimated delivery times are as follows:

Shipping Method Estimated Delivery Time
Standard Shipping 5–10 business days after dispatch
Expedited Shipping Based on availability and the estimate displayed at checkout

Estimated total delivery time for standard shipping: 6–13 business days, including order processing.

Delivery estimates begin after the order has been dispatched, not necessarily on the date the order was placed.

Please note that these are estimated delivery windows and not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, shipping carrier, product availability, weather conditions, and other circumstances beyond our reasonable control.

If an expedited shipping option is available, the applicable cost and estimated delivery timeframe will be displayed during checkout.

4. Shipping Rates & Charges

Shipping charges are calculated and displayed during checkout based on factors such as:

  • Shipping destination

  • Selected shipping method

  • Package size and weight

  • Applicable carrier rates

  • Promotional shipping offers, if available

Customers will be able to review applicable shipping charges before completing their purchase.

From time to time, Slumberelle may offer free shipping promotions or discounted shipping rates.

Any promotional shipping offer will be subject to the terms and eligibility requirements displayed at the time of purchase.

5. Order Confirmation

After successfully placing an order, you will receive an order confirmation email at the email address provided during checkout.

Your confirmation email will generally include:

  • Order number

  • Purchased products

  • Order total

  • Shipping information

  • Billing details, where applicable

Please review your order confirmation carefully.

If you notice incorrect information, contact us as soon as possible at sleepwell@slumberellebeds.com.

6. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email when tracking information is available.

The shipping confirmation may include:

  • Shipping carrier

  • Tracking number

  • Tracking link

  • Estimated delivery information

You can use the provided tracking information to monitor your shipment.

Please allow 24–48 hours after receiving your shipping confirmation for tracking information to become available or update in the carrier's system.

Tracking updates depend on the shipping carrier and may not appear immediately.

7. Multiple Packages & Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may occur due to:

  • Product availability

  • Warehouse or fulfillment location

  • Package size and weight

  • Carrier requirements

  • Shipping efficiency

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

Packages may arrive on different dates.

Any additional shipping charges associated with split shipments initiated by Slumberelle will not be charged without your agreement.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping address includes all necessary details, such as:

  • Recipient's full name

  • Street address

  • Apartment, suite, or unit number, if applicable

  • City

  • State

  • ZIP code

  • Contact information

Incorrect or incomplete shipping information may result in delivery delays, failed deliveries, or returned packages.

If you need to correct your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update your address before shipment.

However, once an order has been dispatched, address changes may not be possible.

9. Delayed Shipments

Although we strive to meet our estimated delivery timelines, delays may occasionally occur.

Potential causes include:

  • Severe weather conditions

  • Carrier transportation disruptions

  • Public holidays

  • High seasonal shipping volumes

  • Operational or fulfillment delays

  • Incorrect shipping information

  • Events beyond our reasonable control

If your order has not arrived within the estimated delivery window, please contact our customer support team.

We will review the shipment status and coordinate with the relevant fulfillment or shipping partner when appropriate.

If an order cannot be fulfilled or delivered within a reasonable period, we will provide an appropriate resolution consistent with applicable consumer protection laws.

10. Lost or Missing Packages

If your package appears to be lost or has not arrived, please contact us at:

sleepwell@slumberellebeds.com

Include your order number and any relevant tracking information.

Our customer support team will review the shipment and, where appropriate, initiate an investigation with the shipping carrier.

Depending on the circumstances and investigation results, an appropriate resolution may include:

  • Locating and delivering the original package

  • Sending a replacement

  • Issuing a refund

We will handle missing or lost shipment claims in accordance with applicable consumer protection laws.

11. Packages Marked as Delivered

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:

  1. Verify the shipping address on your order confirmation.

  2. Check around your delivery location, including entrances, porches, and designated package areas.

  3. Ask household members or building staff whether they accepted the package.

  4. Contact the shipping carrier for additional delivery details.

  5. Contact Slumberelle customer support if the issue remains unresolved.

We will review the available information and assist with the investigation.

A carrier's delivered status does not automatically determine whether a customer is entitled to a refund or replacement. Each case will be evaluated based on the available evidence and applicable law.

12. Damaged Packages or Incorrect Deliveries

We take care to ensure that products are properly prepared and packaged before shipment.

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible after delivery.

Email sleepwell@slumberellebeds.com and provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the affected product

  • Photographs of the packaging, if relevant

Our team will review the information and provide an appropriate resolution.

For confirmed damaged, defective, or incorrectly supplied products, Slumberelle will cover reasonable return shipping costs when a return is required.

For additional details, please refer to our Return & Refund Policy.

13. Undeliverable or Returned Packages

A package may be returned to our fulfillment partner if delivery cannot be completed.

Possible reasons include:

  • Incorrect or incomplete address

  • Repeated unsuccessful delivery attempts

  • Recipient refusal

  • Carrier restrictions

  • Other delivery-related issues

If your package is returned as undeliverable, please contact our customer support team.

We will review the circumstances and discuss available options, which may include reshipment or an appropriate refund.

Additional shipping charges may apply when a delivery failure results from incorrect customer-provided information, where permitted by law.

Customers will be informed of any applicable charges before reshipment.

14. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate requests before an order enters fulfillment or has been shipped.

Once an order has been dispatched, cancellation or modification may no longer be possible.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

15. Returns & Refunds

Slumberelle offers a 30-day return policy for eligible products.

Our standard return and refund timelines are:

  • Return requests: Within 30 days of delivery.

  • Return inspection and processing: 3–5 business days after the returned item reaches our designated return facility.

  • Refund posting: Approximately 7–10 business days after the approved refund is issued.

Return eligibility and shipping responsibilities depend on the reason for the return.

For complete information, please review our Return & Refund Policy.

16. Customer Support

If you have questions about shipping, delivery estimates, tracking information, or an existing order, our customer support team is available to assist.

Please provide your order number when contacting us about an existing purchase.

Slumberelle
Operated by TYLEEJOHNSONVENTURES LLC

Business Address:
121 Liscum Dr
Dayton, OH 45417
United States

Email: sleepwell@slumberellebeds.com
Phone: (531) 313-5692
Website: slumberellebeds.com

Please note: Our business address is provided for company identification and correspondence. It is not necessarily a warehouse, shipping origin, or designated return facility.

Thank you for shopping with Slumberelle. We appreciate your trust and look forward to delivering comfort to your home.