Refund policy

Last Updated: October 25, 2026

At Slumberelle, your comfort and satisfaction are important to us. We carefully select our bedding and bedroom essentials to help you create a more comfortable, relaxing home.

We understand that sometimes a purchase may not meet your expectations. That's why we offer a straightforward return and refund process designed to make your shopping experience as convenient as possible.

Please review our policy below before requesting a return.

1. 30-Day Return Policy

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, the item must meet the following conditions:

  • The return request must be submitted within 30 days of delivery.

  • The item must be unused, unwashed, and in its original condition.

  • All original tags, labels, accessories, and packaging must be included, where applicable.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

We reserve the right to decline returns that do not meet these conditions, except where otherwise required by applicable law.

2. Bedding & Hygiene Requirements

For hygiene and safety reasons, certain bedding and bedroom essentials must meet additional return requirements.

Products such as sheets, pillowcases, comforters, duvet covers, pillows, mattress protectors, mattress toppers, blankets, and cushion covers must be returned unused and unwashed.

Items showing signs of use, washing, stains, odors, damage, or alterations may not qualify for a standard return.

These restrictions do not limit your rights regarding defective, damaged, or incorrectly supplied products under applicable consumer protection laws.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: sleepwell@slumberellebeds.com
Phone: (531) 313-5692

Please include the following information:

  • Your full name

  • Order number

  • Email address used during checkout

  • Product name and quantity

  • Reason for the return

  • Photos of the product, if it arrived damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions if your item is eligible.

Important: Please do not send items back without first contacting us and receiving return authorization.

Unauthorized returns may experience processing delays or may not be accepted.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

For defective, damaged, or incorrect items:

If you receive a defective, damaged, or incorrect product, Slumberelle will cover reasonable return shipping costs when a return is required.

For change-of-mind returns:

If you wish to return an eligible item because of personal preference, an incorrect size or color selection, or a change of mind, you are responsible for the return shipping costs unless otherwise agreed in writing.

Original shipping charges are generally nonrefundable for change-of-mind returns, except where required by applicable law.

We recommend using a trackable shipping service when returning products at your own expense.

5. Damaged, Defective, or Incorrect Items

We take care to ensure that orders are prepared and fulfilled accurately.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible after delivery.

Send an email to sleepwell@slumberellebeds.com with your order number, a description of the issue, and clear photographs showing the problem.

Once we review your request, we may offer an appropriate resolution, including:

  • A replacement product

  • An exchange

  • A full or partial refund, where appropriate

Depending on the circumstances, we may request that the original item be returned.

Customers will not be responsible for return shipping costs associated with confirmed fulfillment errors or defective products.

6. Exchanges

We accept exchange requests for eligible items within the 30-day return period, subject to product availability and return eligibility.

If you would like a different size, color, or product, please contact our customer support team before returning your item.

Exchanges are subject to the following conditions:

  • The original item must meet our return eligibility requirements.

  • The requested replacement must be available.

  • Any price difference may need to be paid or refunded.

  • Additional shipping charges may apply to exchanges requested due to personal preference.

For damaged, defective, or incorrectly supplied items, replacement shipping costs will be covered by Slumberelle.

If the requested replacement is unavailable, we will discuss alternative options or an appropriate refund.

7. Return Inspection & Processing Time

Once your returned item has been delivered to our designated return facility, please allow 3–5 business days for inspection and processing.

During this period, our team will verify that the returned product meets the applicable return requirements.

After the inspection is completed, we will notify you whether your return has been approved or declined.

If approved, your refund will be initiated using the original payment method.

Business days exclude weekends and applicable public holidays.

8. Refund Processing Time

Once your return has been inspected and approved, we will initiate the refund to your original payment method.

Please allow approximately 7–10 business days for the refund to appear in your account after it has been issued.

The actual posting time may vary depending on your bank, credit card issuer, or payment provider.

Please note:

  • Refunds are issued to the original payment method whenever possible.

  • Shipping fees for change-of-mind returns are generally nonrefundable.

  • Approved partial refunds may apply in circumstances where a partial refund is an appropriate resolution.

  • Processing times may vary during holidays or periods of high transaction volume.

If more than 10 business days have passed since your refund was issued and you have not received it, please contact your bank or payment provider first.

If you still need assistance, contact us at sleepwell@slumberellebeds.com.

9. Non-Returnable Items

Certain products may not qualify for standard returns, including:

  • Used or washed bedding products

  • Items with stains, odors, or signs of wear

  • Products damaged through misuse or improper care

  • Items missing essential components or accessories

  • Personalized or custom-made products, if offered

  • Gift cards, if offered

  • Final-sale items clearly identified as non-returnable at the time of purchase, where permitted by law

Items received damaged, defective, or incorrect will be handled separately in accordance with applicable consumer protection laws.

10. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

If your order has already shipped, you may request a return after delivery, subject to the eligibility requirements outlined in this policy.

11. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, please:

  1. Verify the shipping address provided during checkout.

  2. Check around your delivery location and with household members.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact our customer support team if the issue remains unresolved.

We will review the available tracking information and assist with the investigation.

Any refund or replacement will depend on the circumstances, the carrier's findings, and applicable consumer protection requirements.

12. Refunds for Promotional or Discounted Orders

Products purchased during promotional events or using discount codes may be returned if they meet our standard return eligibility requirements, unless they were clearly designated as final sale at the time of purchase.

Refunds will be calculated based on the amount actually paid for the returned product, including applicable adjustments for discounts.

If a promotion required a minimum purchase amount or bundled products, returning part of the order may affect the final refund calculation.

Any applicable adjustment will be explained during the return review process.

13. Consumer Rights

This policy is intended to provide a clear and consistent return experience for Slumberelle customers.

Nothing in this policy is intended to exclude, restrict, or limit any rights or remedies that customers may have under applicable federal or state consumer protection laws.

Where applicable law provides greater protection, those legal requirements will take precedence.

14. Contact Information

If you have questions about returns, exchanges, refunds, or your order, please contact us.

Slumberelle
Operated by TYLEEJOHNSONVENTURES LLC

Business Address:
121 Liscum Dr
Dayton, OH 45417
United States

Email: sleepwell@slumberellebeds.com
Phone: (531) 313-5692
Website: slumberellebeds.com

Please note: Our business address is provided for company identification and correspondence. It is not necessarily our designated return facility. Customers must contact our support team to obtain the correct return instructions and return shipping address.

We appreciate your trust in Slumberelle and look forward to helping you create a more comfortable home.